This is not my first complaint. Just had one not too long ago. You can read it here.
Went to Duta’s immigration office to make Liam’s passport today. We reached there just before 1pm and found the passport office was dark, as in literally all the lights had been switched off.
According to a personnel who was there, the office was closed between 1pm-2pm.
I was annoyed because there’s no notice on changes with operation hours on website or anywhere.
If you know Bahasa Malaysia, it says operation hours during fasting month is 8.30am – 5.30pm. Sounds fair. No mention of 1pm-2pm rest time though.
As you can see, normal operation hours is 7.30am – 5.30pm. No mention of afternoon breaks too, except for the Friday which is for prayers.
So who sanctioned that afternoon break!?
I guess I am lucky that I have flexible hours so I can suck it and deal with it. But really, with such bloated civil service, how hard is it to keep operations going by having staggered breaks??
Half of the staff work while half of the staff take a break. After one hour, the one who rested start work and the one who worked could rest for an hour. Like this also difficult meh!? Simple logic no? But no no no no no, everyone rests and the rest of Malaysians get their toll, petrol, time and work leaves wasted for no reason.
This sort of inefficiency really gives me the angrys!!!
What about normal tax paying working people that have to go all the way to the government office during lunch break only to find that the shutters are down because they have decided to “rest” for an hour. Pay tax for this kind of shitty service?
With other companies, if I don’t like their service I can boycott the brand, stop buying their products or service. But hello, I can’t boycott getting a passport?
Anyway, I went to have lunch at the nearby Publika and went back at 2.30pm. It was pleasant, paid up etc and got a slip to come back to collect the passport after an hour. So, instead of waiting we went off to Publika (5 minutes away) to get some groceries, got back to the goverment office at 4.58pm and guess what??
Lights all turned off again! *&^*&^$%%$&^%$&^%$&^*&^(*&)*&$&^
What is this!? 5.30pm closing time right? Why not yet 5pm already closed??
Not a single soul in sight. Don’t know if sleeping behind the counters or gone home already. Who knows? Mind you I am not in some sleeping town type of branch, I am in Duta branch! Next to one of the most affluent neighbourhoods in Malaysia.
These people really have no pride in their jobs. All they want is more rest, more rest and more rehat.
Don’t make it so easy for people to insult you can or not? Be professional! Have pride in your jobs!
Like I always say, I feel most sorry about being a Malaysian whenever I go to the government office. The chaos, the slightly run down amenities, the awful charts and farce of inspiring slogan after slogan, the attitude. Everything is just a hint, a taste of the state of our nation.