July 1, 2008 - Narcissism is Necessary

Archive | July 1, 2008

Front desk mouthpieces are not technicians.

As you can see, I’m still blogging with no pictures. My pictured posts are piling up by the day and it’s pissing me off!!!!

If you had followed my twitter flow you’d probably know I’d sent in my barely 2 month old HP/Compaq laptop for repair. For the some reason, it kept shutting down whenever I was using it. The moment I switched it on, the temperature would immediately shoot up to mid 70 degree celcius. The moment I opened Firefox, it would climb steadily to NINETY FUCKING FIVE degrees celcius before promptly cutting itself off. Whenever I tried to save a 15mb movie file the laptop cut itself off about 60% from completion.

So yeah, I sent the bugger in for checks & repair and hope to get my laptop back before any important work project. They called me back 3 days later to ask me to collect the laptop. I was overjoyed.

After waiting for 45 minutes at the service centre, I finally got it back. They told me that they’d replaced the motherboard and fan. Great, I thought. Went home like a happy, giggly child thinking the worst was over.

FUCKING WRONG!

I started it up. It died on me less than 20 minutes later. Why the flying fuck didn’t they test the damn thing on heavy load for at least 2 hours before asking me to collect it??????

So, this afternoon, I brought the laptop back to HP service centre to fix it. The moment I submitted to the front desk while telling her what the problem was (read: it overheats and even more so when it’s on heavy load and then dies on me), you know what she said?

OOOHH, AS FAR AS I’M CONCERNED THIS MODEL IS ONLY FOR BASIC USAGE. CANNOT USE HEAVY LOAD ONE.

So I told her that my old Lenovo with weaker specs could handle it, why can’t this laptop?

OOOHH, AS FAR AS I’M CONCERNED THIS MODEL IS ONLY FOR BASIC USAGE. CANNOT USE HEAVY LOAD ONE.

I tell you, by the time she repeated her stupid statement I was about to tear off her fucking throat from her neck. Who is she to say what my laptop can and cannot do? For fuck’s sake I paid over RM2000 for this piece of shit and it can’t even take my Internet browsing?????

I kept telling her it’s not normal and she had on this smug smile on her face while tapping away on her keyboard. Sometimes she repeated her comment that it’s only for “basic usage”.

Now I ask you, is that fucking normal?

Does a 1.73 GHz Intel Core 2 Duo powered laptop with 3gig of RAM WITH 160GB of hdd do that to you? SHUTS DOWN after 15minutes of reading your emails!!!!!!!!!!!!!!???? DOES IT? DOES IT???

It’s not so much that I was mad with HP but for fuck’s sake ask them front desk people to just keep their bloody mouths shut and ESPECIALLY, refrain from making any comment that only technicians are capable of answering. You don’t know what’s the fucking problem, so just do your job and type what the customers are reporting.

What I’m truly afraid though is, what if the mouthpiece’s attitude is a reflection of HP/Compaq’s modus operandi? What if they give me back my laptop and told me, oh sorry you gotta stick to “basic usage” and expect me to hastily browse the net or type a document before the laptop dies?

ARGHHHHHHHHHHHHHH

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